Un metered & ISDN

By registering for the Internet service you agree to the following terms and conditions laid down for use of the Internet service.

In order to enable Surf Mad ("The ISP") to provide its service on such favourable terms, you are required to provide the proceeding as part of the sign up process. This data, and any subsequent data requested, may be used by The ISP solely for the purposes of management of your account and provision of Internet access to you. It may also be used by The ISP and other subsidiaries of The ISP from time to time for the purposes of promoting its own and third party services and goods to you by way of on-screen advertisements and offers. These advertisements will be based on the information that you have supplied to us and will relate to areas in which we think you will be interested. However, except as specified above, The ISP will not pass on your personal details to any third party without your consent.

A. A monthly subscription fee will be payable by Credit Card/Debit Card for the chosen service or services at the published rates.

B. The User will access the service using the provided number and must be used only from the number specified by the customer.

C. The level of the service will be determined according to the ISP.

D. Uploads to the User's webspace will be limited to the published levels.

E. The ISP will not permit FTP access to the User's web site from outside of its network. More direct SMTP connections from outside of the ISP's network will also be barred.

F. A telephone support line will be available during the stated hours for the provision of basic technical assistance. This service will be charged at published levels.

G. Unless otherwise stated, the service will automatically terminate the connection after a 10-minute inactivity period.

H. Unless otherwise stated, the service will automatically terminate after TWO hours of continuous use. You can redial to reconnect.

I. UNLESS OTHERWISE STATED, the services are for residential use only and may be operated only from a domestic residence. OPERATING NON- BUSINESS SERVICES FOR COMMERCIAL USE IS EXPRESSLY FORBIDDEN. BUSINESS SERVICES ARE CLEARLY HIGHLIGHTED AND ARE DESIGNED WITH BUSINESS USERS IN MIND.

J. Emails from all terminated accounts will be completely purged after 30 days. The email address will then become available to the wider subscribers database.

K. FAIR USE POLICY. The ISP operates a Fair Usage Policy, which restricts each service type to a maximum number of hours each month. The following restrictions will apply:

1) ALL 64K SERVICES WILL BE RESTRICTED TO 160 HOURS PER MONTH.
2) ALL ‘LITE’ SERVICES WILL BE RESTRICTED TO 80 HOURS PER MONTH.
3) ALL BUSINESS SERVICES WILL BE RESTRICTED TO 200 HOURS PER MONTH.

Please note these conditions:

a) USERS WILL NOT BE ABLE TO EXCEED THE MONTHLY LIMITATIONS.
b) HOURS MUST BE USED IN THE MONTH OF USE.
c) UNUSED HOURS CANNOT BE ROLLED OVER IN TO THE NEXT MONTH.
d) NEW HOURS ARE AVAIALBLE FROM THE DAY THE CREDIT / DEBIT CARD IS DEDUCTED.
e) NO REFUNDS WILL BE ISSUED AT ANY TIME.

1. USE OF SERVICE
2. SERVICE AVAILABILITY
3. PERIOD
4. WARRANTY
5. ACCESS
6. SOFTWARE LICENCE
7. CHARGING
8. LIMITATION OF LIABILITY
9. FORCE MAJEURE
10. NOTICES
11. ASSIGNMENT
12. NO WAIVER
13. VARIATION OF TERMS
14. LAW
15. ACCESS POLICY
16. ACCESS FOR CHILDREN
17. WEB SPACE
18. WEB SPACE CONDITIONS OF USE
19. DEFINITIONS

1. USE OF SERVICE

1.1 You may only use the Service for lawful purposes; in particular you may not use the Service

a. to transmit defamatory, offensive or abusive material or material of an obscene or menacing character; or
b. in breach of copyright or other intellectual property right; or
c. in contravention of the Computer Misuse Act 1990.

1.2 The Service is to be used by a single PC only. You may not sell on or sublet the Service. You agree to inform us of any change of address or telephone number supplied on registration.

1.3 You agree not to disclose your password to any other person. If it becomes known, you will inform the Helpdesk immediately. The Helpdesk may require you to change your password where it considers necessary.

1.4 You acknowledge that the ISP is unable to exercise control over the content of material transmitted or received using the Service.

1.5 You may not use the Service to transmit

a. any material (including viruses) which is likely to cause harm to the ISP’s or anyone else's computer systems.
b. IP Multicast or other applications which make similar demands for bandwidth.
c. excessive material using the UDP protocol.

1.6 You may not use more than 5 MB of capacity for E-mail, and we shall not hold E-mail on your behalf above this level.

1.7 You acknowledge that if for any reason you do not access your E-mail account for a period of 60 days or longer, the ISP reserves the right to terminate your E-mail account, delete all information stored on it and delete your web space without notice to you. In this event, the ISP will have no liability to you for the loss of any data.

1.8 You should not retain information of value to you which can only be accessed using the Service, or rely on the Service for transmitting information of value to you.

1.9 You agree to fully indemnify and to hold the ISP indemnified from and against any claim brought by a third party resulting from the use of the Service and in respect of all losses, costs, actions, claims, expenses or liabilities whatsoever suffered or incurred directly by the ISP in consequence of your breach or non-observance of these terms.

2. SERVICE AVAILABILITY

2.1 The ISP reserves the right at its discretion to refuse to

a. accept your registration or
b. provide access to the Service.

2.2 The ISP may restrict access to certain types of information brought to its attention which may cause offence to other users of the Service.

3. PERIOD

3.1 Either party may terminate the Service on one month's notice.

3.2 The ISP may terminate the Service immediately

a. if it has reason to believe that you are not using the Service in accordance with these terms; or
b. if a competent regulatory authority requires the ISP or any of its suppliers to do so.
c. in accordance with the provisions of clause 1.7 above.

4. WARRANTY

4.1 The ISP shall provide the Service using reasonable care and skill.

4.2 The ISP endeavours to provide a Service which is available at all times, but it cannot warrant the availability due to factors beyond its control.

4.3 The ISP gives no warranty as to the quality of or accuracy of information received using the Service.

5. ACCESS

5.1 In order to obtain access to the Internet, we shall provide you with the necessary configuration information, and an optional software configuration file for a PC subject to the Software licence set out below.

6. SOFTWARE LICENCE

6.1 The ISP and its suppliers individually own the elements of the Software and the
documentation provided with it, both of which are protected by copyright. Your right to use the Software and documentation is limited as set out below:

7. LICENCE

7.1 You may:

ONLY USE THE SOFTWARE AND DOCUMENTATION WITH THE INTERNET ACCESS SERVICE INITIALLY OFFERED BY THE ISP IN CONJUNCTION WITH THE DISTRIBUTION OF THE SOFTWARE AND DOCUMENTATION AND (II) IN ACCORDANCE WITH THE TERMS OF THIS AGREEMENT. NO RIGHT OR LICENSE IS GRANTED TO USE THE SOFTWARE OR DOCUMENTATION WITH ANY OTHER INTERNET ACCESS OR INTERNET ACCESS SERVICE.

7.2 You may not:

a. distribute copies of the Software or its documentation to others;
b. modify, translate, reverse engineer, decompile or disassemble the Software (except to the extent applicable laws specifically prohibit such restriction) or create derivative works based on the Software; or
c. rent, lease or transfer your rights to the Software;
d. ship or transmit (directly or indirectly) any copies of the Software, or any technical data in the Software, to any entity or country destination; or
e. alter or remove any copyright, trademark, and other protective notices contained in the Software.

8. TERMINATION

The Software licence will terminate automatically if you fail to comply with the license conditions above or the Service is terminated. Upon termination of the license you must destroy all copies of the Software and documentation.

8.1 The ISP will be entitled to terminate a Contract immediately:

a) if the ISP discovers that the User or any Co-User has been creating, downloading or uploading any of the material specified in Condition 1.1 or if the User has been in breach of any of these Conditions or any law, code or regulation applicable to the Internet or users; or
b) abuse of the system. Such abuse to be defined as but not limited to "pinging" of the system in order to keep the Lines open during a period of inactivity.
c) upon providing the User with 24 hours notice by e-mail.
d) if the User fails to pay any charges under the Contract when due.

8.2 The User may terminate a Contract by discontinuing use of the Services.

8.3 In the event of termination by the ISP of a Contract the ISP may retain all payments made hereunder and may deny the User access via the Services to any material or data stored on the Internet. The User shall within 7 days of termination remove from the User's equipment the Software and the ISP's material.

9. CHARGING

9.1 You shall be liable to pay a monthly subscription fee for use of this service, as set out by the ISP

9.2 Unless otherwise stated, charges are exclusive of Value Added Tax and any other taxes applicable from time to time, which you shall pay.

10. LIMITATION OF LIABILITY

10.1 The ISP accepts no liability in contract, tort or otherwise including negligence for:

a. inability to gain access to the Service as a result of routine or emergency maintenance on the system or excessive demand for the Service;
b. loss of data including both data transmitted and other data held by you;
c. delay or failure in transmitting or receiving material;
d. indirect or consequential losses arising from use of the Service including loss of revenue, business, anticipated savings or profits.

11. FORCE MAJEURE

Neither party shall be liable to the other, for any loss or damage which may be suffered by the other party due to any cause beyond the first party's reasonable control including without limitation any power failure and the actions of other internet service providers and users.

12. NOTICES

Any notices shall, unless otherwise expressly stated, be in writing and shall be given by sending the same by E-mail, first class post or facsimile transmission to the other party's address as may be designated in writing from time to time. Any notice sent by first class post shall be deemed (in the absence of evidence of earlier receipt) to have been delivered two days after its despatch. Any notice given by E-mail or facsimile transmission shall be deemed to have been delivered on the next working day following transmission.

13. ASSIGNMENT

13.1 You may not assign or delegate all or any of your rights and obligations without The ISP's prior written consent such consent not to be unreasonably withheld.

13.2 The ISP shall have the right to assign or transfer all or any of its rights and obligations to an associated company of the ISP or other person on notice.

14. NO WAIVER

Failure by either party to exercise or enforce any right conferred shall not be deemed to be a waiver of any such right nor operate so as to bar the exercise or enforcement thereof or of any other right on any later occasion.

15. VARIATION OF TERMS

The ISP reserves the right to vary these terms from time to time on giving you notice. You shall be deemed to have accepted the changes if you continue to use the Service after a period of two weeks from the delivery of the notice.

16. LAW

The provision of the Service shall be governed by English law

17. ACCESS POLICY

We recognise the wishes of our Networks' to be able to access as wide a range of communications and information on the Internet as possible and do not wish to restrict that access. However, we will not knowingly permit the transmission of or access to material that is deemed illegal by the UK authorities.

In view of the vast flow of information transmitted by an Internet Service Provider each day, it is not technically possible nor economically feasible to monitor all materials that pass through its system. We believe that the onus for ensuring that material presented on the Internet is legal rests with the original content provider, and we will not limit access to material unless notified by the authorities that it is illegal.

Co-ordination of these matters with the authorities in the UK is handled by the Internet Watch Foundation (IWF), a body supported by UK Internet Service Providers, the Department of Trade and Industry and Police Authorities. If particular information is deemed to be illegal by the authorities the IWF will advise Internet Service Providers such as ourselves accordingly, and we will take steps to prevent access to it.

If you feel that the contents of any site may breach the UK law, you should contact the Internet Watch Foundation hotline and draw their attention to it. Details can be found at http://.internetwatch.org.uk/hotline.

We would remind you that our Terms and Conditions of supply for the ISP service prohibit you from using the service to transmit defamatory, offensive or abusive material or material of an obscene or menacing character. It may also be illegal for you to receive such information.

18. ACCESS FOR CHILDREN

You should note that there may be material accessible via the Internet which is unsuitable for children.

Where children may be users, we suggest: -

You do not allow unsupervised access and keep your password to yourself.
You consider downloading running on application which allows you to restrict access from your computer to certain areas of the Internet.

19. WEB SPACE

This section contains a few simple rules and regulations for using your free Web space that we've drawn up for your benefit as well as ours.

Please take a few minutes to read them through and make sure you understand them. They apply in addition to our standard Terms and Conditions for Internet service.

Your ISP Internet Web space lets you have your own Web site on the World Wide Web, entirely free of charge. You can enjoy your Web space with a unique personalised URL

(Uniform Resource Locator) in the form: http://.prefix.ISP.net

where is a Web site name of your choice, (subject to availability). It is up to you to ensure that your choice of does not infringe or contravene any trademarks.

You can only reach your Web space by using the URL in the form www..ISP.net. You cannot reach it using an IP address.

You may use the Web space solely for personal purposes, subject to the terms and conditions of use outlined below. You can update or change your Web space as often as you like, and can take advantage of Technical Support for uploading, downloading or viewing pages.

The storage limit on your Web space is enforced by the system that accepts uploads to the World Wide Web. If a file upload exceeds your Web space quota, then it will not be accepted.

20. WEB SPACE CONDITIONS OF USE

You may use up to a maximum of 5 MB of Web space solely for personal purposes. An
average of 1000 hits a day and will be permitted for your personal Web space.

Only CGI programs and scripts provided by us can be used on your Web site.

Support is only provided for uploading, downloading and viewing pages. No support is provided for HTML authoring or page design.

You acknowledge that if for any reason you fail to access your E-mail account for a period of 30 days or longer, the ISP reserves the right to delete your Web space without notice to you. In this event, the ISP will have no liability to you for any loss of data.

The ISP will not keep back-ups of your pages

The ISP accepts no responsibility for any loss of data, information in any form or
any other matter relating to the use of this service. Similarly, we accept no responsibility for hit counts being reset or incorrect.

You are responsible for the content of your Web site and any material within it, including obtaining legal permission for any works quoted, and ensuring that the contents do not violate UK law.

You will be held responsible for any defamatory, confidential, secret or other proprietary material available via your Web site.

You must ensure that your index.htm or index.html (the first page to be viewed on your site) does not contain any material liable to offend. A clearly readable warning page must be displayed before any material of an adult nature is displayed.

The ISP will not be held responsible for any loss, however occasioned, as a result of the suspension, removal or unavailability of a Networks’ Web space or material stored within it.

If your account is suspended for any reason, then access to your Web space and the information stored within it may also be suspended.
When you close your account with the ISP, then your Web site will also be deleted.
The ISP reserves the right to remove any pages or information from your Web
site (at our sole discretion), without prior notice and without explanation.

The ISP reserves the right to suspend any or all of the Web space service at any
time, without prior notice and without explanation.

The ISP reserves the right to instruct that sites which show excessive usage
(exceeding 1000 hits per day) be modified or removed to an alternative hosting server.
The ISP reserves the right to make a charge for any assessment of suspended
sites.
The ISP reserves the right to vary the terms of 'excessive usage' at their sole discretion at any time, without prior notice.

You may not sell on or share use of the Web space or any material stored within it.

By registering for the Web space service, you will be deemed to have agreed to and accepted these conditions.

The ISP reserves the right to vary the Conditions of Use and acceptable use policy for the Web space service at their sole discretion at any time and without prior notice.

Any decision made by the ISP in relation to this service shall be final.

21. DEFINITIONS

"Log-in Name"
a unique sequence of characters chosen by Networks to act as an identifier to the system. It is used in conjunction with the Password to provide access to the Service and is used by the System as a unique address for all Networks communications;
"Password"
a secret code which is used in concert with the Log-in Name to identify the user to the System;
"Service"
a dial-up service providing two-way communication of data or speech via the Internet;
"System"
the set of equipment used by the ISP in order to provide the Service;
"Terms"
this set of the ISP’s standard terms and conditions for the Service as varied from time to time.

Subscriber Terms & Conditions ADSL

Click to view Acceptable Use Policy

Terms and Conditions

The Customers' use of the Service (as defined below) and/or acceptance of these Terms and Conditions ("Conditions") constitute the Customers agreement to be bound by these Conditions. These Conditions must be read in conjunction with the Surf Mad which may be subject to change from time to time. It is the Customers' responsibility to ensure that they comply with the latest edition of the "Acceptable usage policy" (AUP) in force at any given time. These Conditions, together with Surf Mad AUP, explain Surf Mad responsibilities to the Customer and the Customer's responsibilities to Surf Mad and to other users of the Service ("Users"). The AUP in particular outLines what Surf Mad consider to be unacceptable use of the Internet by our customers so that Surf Mad can take appropriate steps against abusers of the Internet. The AUP and the Application Form are an integral part of these Conditions and, unless otherwise expressly stated, all references to Conditions include reference to the AUP and to the Application Form. If you are a Consumer, you must be 18 years or older to register for the Service. Terms and conditions for Surf Mad ADSL Services:

1.Definitions Please note some terms used in these Conditions will have a certain meaning: "Access Line" means the telecommunications circuit that the Customer uses to obtain telecommunications services over the public switched telephone network at the Premises as notified by the Customer to Surf Mad ; "Act" means the Telecommunications Act 1984; "Agreement" means these Conditions together with the applicable Application Form and AUP; "Application Form" means the form that the Customer signs to apply for the Service; "Carrier" means any supplier of telecommunications services to Surf Mad for the Service; "Commencement Date" means the date when the Customer first receives the live Service. "Confidential Information" means any information of a confidential nature obtained under or in connection with this Agreement including, but not limited to, any information regarding the existence of errors or viruses found in the Service and all other information which Surf Mad characterises as confidential at the time of its disclosure either in writing or orally. Confidential Information does not include information which the Customer can demonstrate: (a) is previously rightfully known to the Customer without restriction at the time of disclosure; (b) is or becomes, from no act or omission on the Customers part, generally known in the relevant industry or public domain; (c) is disclosed to the Customer by a third party as a matter of right and without restriction at the time of disclosure; or (d) is independently developed by the Customer without access to the Confidential Information. "Customer" means the person who orders the Service and person shall be taken to include bodies corporate or unincorporate. Surf Mad may accept instructions from another person who Surf Mad reasonably believe is acting with the Customer's authority or knowledge. "Customer Apparatus" means apparatus belonging to the Customer not forming part of the Equipment but which may be connected to the Equipment; "Equipment" means any apparatus or equipment provided by Surf Mad or any third party to the Customer at the Premises to enable provision of the Service; "Minimum Period of Service" (a) For customers ordering Surf Mad - The minimum period of service is thirty (30) days. If termination occurs within the first twelve (12) months from the commencement date, (30) days noticed will be required. (b) For customers ordering Surf Mad ADSL Managed services - The minimum period of service will be twelve (12) months from the commencement date. "Physical Characteristics" (a) For customers wishing Surf Mad to manage the connection only - Means an existing standard British Telecommunications analogue telephone line which does not have any incompatible services enabled upon it, as detailed in the Service description. (b) For customers wishing Surf Mad to manage the connection, installation and equipment: · For Home customers - An existing standard British Telecommunications analogue telephone line which does not have any incompatible services enabled upon it, as detailed in the Service description. · For Business customers - means one (1) wall mounted power socket within two (2) metres of the master phone socket and an existing standard British Telecommunications analogue telephone line which does not have any incompatible services enabled upon it, as detailed in the Service description; "Surf Mad " means Surf Mad 3 FiveFields Close Watford Herts WD19 5BZ "Surf Mad System" means the telecommunication system which Surf Mad runs and, for the purpose of this Agreement, any apparatus leased by, or otherwise obtained by, Surf Mad from a third party. "Premises" means the Customer's premises where the Service is to be received. "Service" means the installation, connection and supply of a telecommunications circuit capable of supporting ADSL services at the Premises and the provision of telecommunication services over such circuit as detailed in our website. "Standard Tests" means the tests carried out by Surf Mad or any third party to determine whether the Service is ready; "Term" is defined in clause 3.

2.Provision of The Service
2.1The Service is described on Surf Mad web site at www.surfmad.com
2.2The provisions of the Application Form are binding on Surf Mad once Surf Mad confirm to the Customer in writing acceptance of the Customer's order. The Customer agrees to receive the Service and pay the fees for the Service as specified in this Agreement.
2.3Surf Mad will provide the Service to the Customer in accordance with the Conditions of this Agreement and with reasonable skill and care. It is technically impracticable to provide the Service or the telecommunications services free of faults and Surf Mad does not undertake to do so.
2.4Surf Mad will use its reasonable endeavours to provide a prompt and continuing Service but will not be liable for any loss of data resulting from delays, non-deliveries, missed deliveries, or service interruptions caused by events beyond the control of Surf Mad , or by errors or omissions of the Customer.
2.5Surf Mad exclude all and any warranties and conditions of any kind, whether express or implied, in respect of the Service and any content or data obtained or downloaded from it or the accuracy of information received through it.
2.6To use the Service, the Customer needs to supply Surf Mad with certain details on the Customer's Application Form. Surf Mad will respect the privacy of this information and will comply with applicable data protection legislation in respect of it.
2.7The Customer must have an Access Line with the Physical Characteristics in order to receive the Service. If the Customer changes from the Physical Characteristics Surf Mad cannot be held responsible if the Customer is no longer able to receive the Service.
2.8The Customer acknowledges that the Service will depend upon the characteristics of the Customer's Access Line and that where the Carrier so determines it may not be possible to supply the Service. In this event Surf Mad shall have the right to terminate this Agreement without liability to the Customer.
2.9From time to time certain PoPs, servers, or the whole or part of the Network may be closed down for routine repair or maintenance work. Surf Mad or its authorised representative shall give as much notice as in the circumstances is reasonable and Surf Mad shall endeavour to carry out such works during the scheduled maintenance periods as published from time to time.
2.10Surf Mad may occasionally have to interrupt the Service or change the technical specification of the Service for operational reasons or because of an emergency. Surf Mad will give the Customer as much notice as possible of any planned interruption of the Customer's Service. In these circumstances The Customer shall have no claim against Surf Mad for any such interruption.
2.11Surf Mad will correct reported faults as soon as possible. Should the Customer encounter a fault with the Service the Customer should report the fault to the Surf Mad ADSL helpdesk. Technical Support contact information including availability times is available at Surf Mad .helpatree.org
2.12Surf Mad may include links from time to time from the Service to other Internet sites. Surf Mad have no control over the content of such sites and disclaims any liability in respect of the Customer 's use of such sites. The Customer may wish to use one of the available filtering software products to help prevent access to certain web content.
2.13The Customer acknowledges that the Service shall be provided by Surf Mad at the Premises and that under these Conditions the Customer cannot require Surf Mad to transfer the Service or Equipment to another location. In the event the Customer requests the Equipment to be moved to another location within the Premises, Surf Mad reserve the right to accept or reject such request and Surf Mad decision shall be final. Any expense incurred in such move of the Equipment within the Premises shall be incurred by the Customer.
2.14Except as otherwise expressly permitted in these Conditions, and in addition to other restrictions herein, the Customer may not:
2.14.1redistribute, encumber, sell rent, lease, sub-license, copy or use the Service or otherwise transfer rights to the use of the Service to any third party, whether in whole or in part;
2.14.2disclose Service features, errors or viruses to any third party without Surf Mad prior written consent;
2.14.3use the Service except in conjunction with Surf Mad recommended operating environment, notified by Surf Mad ; or
2.14.4modify the Service without Surf Mad prior written consent.
2.15Surf Mad reserves the right to remove e-mail from Surf Mad servers that is left for a period of more than four months.
2.16Surf Mad reserves the right to change the Customer's password at any time at its sole discretion.

3.Term
3.1This Agreement will commence on the Commencement Date and shall continue for a term equivalent to the subscription period paid by the Customer until the expiry of that subscription period or the Agreement is terminated in accordance with the terms hereof ("the Term") subject to the provisions of paragraph 13.1
3.2The Minimum Period of Service does not prevent Surf Mad from suspending or terminating the Service under paragraphs 12 and 13 of this Agreement.

4.Fees
4.1Surf Mad shall provide the Customer with the Service for the fees as set out on the Application Form. These fees are payable in advance from the start of the Minimum Period of Service. Payment will be due on the date specified on the invoice. Surf Mad accept major credit cards, cheques or direct debit payments. Save where the Service is terminated by Surf Mad without cause, the Customer shall not be entitled to a refund of subscriptions paid.
4.2Subject to our discretion we will invoice you with credit terms of 30 days net, on an Annual basis only. Surf Mad may charge interest on all outstanding amounts on a daily basis at the rate of 3% per annum above the base lending rate of Barclays Bank plc in force from time to time, from the date of the invoice until the date of actual payment or judgement has been enforced. Additionally, Surf Mad reserves the right to terminate the provision of service to the Customer immediately if the Customer is in default of payment. Such termination is without prejudice to the rights of either party accrued prior to the date of termination.
4.3The installation fee as specified on the Application Form is payable in advance by either cheque or credit card
4.4All fees are subject to change from time to time in the event that the Carrier increases its fees to Surf Mad . Surf Mad will contact you in the event of any such increases.
4.5In addition to the fee set out on the Application Form, Surf Mad shall be entitled to charge the Customer for the reasons given. (a) Internal Relocation - If a customer wants to relocate the main phone socket from one room/floor to another within the same building (b) Abortive Visit Charge - Abortive visits include attendance to incorrect address provided by the customer, site does not meet requirements specified by BT or End User is not available. (c) Administration Charges - Where The Customer provide illegible, materially incomplete or incorrect order details. (d) Reworking Charge - If the Customer consents to a Carrier engineer making good any existing non-Carrier installed wiring to make it fit for installation of the Service. (e) Order Cancellation - If the customer requests the cancellation of the Surf Mad ADSL service five (5) or less days prior to the arranged installation date. For the latest pricing information on the above please contact the Surf Mad sales department .

5.Access
5.1The Customer hereby irrevocably gives permission to Surf Mad and its employees, agents or contractors to:
5.1.1execute any works on the Premises for, or in connection with, the installation, maintenance, adjustment repair, alteration, moving, replacement, renewal or removal of the Equipment;
5.1.2keep and operate the Equipment installed on, under or over the Premises;
5.1.3enter the Premises to inspect any telecommunication apparatus kept on, under or over the Premises or elsewhere for the purposes of the Surf Mad System. The permission set out above shall continue in force after cancellation or termination of this Agreement until such time as Surf Mad have removed all Equipment from the Premises.
5.2The Customer must allow Surf Mad or any Carrier to have access to the Premises at all reasonable hours for the purpose of testing or maintaining any of the Equipment and/or the Service and provide a safe and suitable environment for such access visits.

6.Installation
6.1When Surf Mad manages the connection only: 6.1.1 Surf Mad will only arrange for the ADSL service to be provided on the customer's telephone line. It is the customer's responsibility to connect the necessary micro-filter and ADSL equipment.
6.2When Surf Mad manage the connection, installation and equipment:
6.2.1Surf Mad shall attempt to provide and install or procure the provision and installation of the Equipment at the Premises so that the Service can be provided on or before any installation date specified or agreed to by Surf Mad . Any installation date given is an estimate only and Surf Mad shall not be liable for any failure to meet such installation date.
6.2.2Surf Mad shall supply the Customer with the relevant information to enable the Customer to suitably prepare the Premises for delivery and installation of the Equipment. The Customer shall at the Customer's expense provide suitable accommodation, facilities and environmental conditions for the Equipment and all necessary electrical